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Terms and Conditions of Service

The Grout Guardian WA, operated by Matthew Bartlett, Director.

1. General

1.1 These terms and conditions (“Agreement”) govern the provision of services by The Grout Guardian WA, operated by [Your Full Name] (“we,” “our,” “us”) to the client (“you,” “your”).
1.2 By engaging in any services provided by The Grout Guardian WA, you agree to be bound by these terms and conditions.
1.3 The Company reserves the right to amend or update these terms at any time without notice. Any changes will be effective immediately upon posting on our website.

2. Services Provided

2.1 The Company specializes in grout repair, regrouting, and related maintenance services (the “Services”).
2.2 All Services will be provided in accordance with the written or verbal agreement between the Company and the Client.
2.3 The Company reserves the right to modify the scope of Services as needed, provided that any changes are agreed to by both parties.

3. Quotations and Payments

3.1 Quotations are based on the information provided by the Client and are valid for 30 days unless stated otherwise in writing.
3.2 Payment is required as follows:

  • A deposit of 10% of the total quoted price before commencement of the Services (if applicable).

  • The remaining balance is due upon completion of the Services.
    3.3 Invoices must be paid in full within 7 days of the invoice date unless otherwise agreed.
    3.4 Late payments will incur an interest charge of 15% per month on the outstanding balance from the due date.
    3.5 The Client is responsible for any costs or fees incurred in the collection of overdue payments, including but not limited to legal and administrative costs.

4. Client Responsibilities

4.1 The Client must ensure that the work area is clear, accessible, and safe prior to the commencement of Services. Any delays caused by the Client’s failure to prepare the work area may result in additional charges.
4.2 The Client acknowledges that pre-existing issues, including but not limited to structural damage, water leaks, mold, and other environmental conditions, may affect the final outcome of the Services.
4.3 The Client agrees to disclose all relevant information relating to the condition of the property to the Company prior to the commencement of Services.

5. Liability

5.1 The Company will use reasonable skill and care in delivering the Services, but will not be held liable for:

  • Any pre-existing damage, faults, or defects in the property.

  • Any damage or issues arising from structural, water, or environmental conditions beyond our control.

  • Any future failures or defects caused by the Client’s neglect, misuse, or improper maintenance of the serviced area.
    5.2 The Company’s liability is limited to the cost of the Services provided and does not include consequential or indirect damages, including but not limited to loss of profits, loss of use, or loss of data.
    5.3 The Client agrees to indemnify and hold the Company harmless from any claims, liabilities, damages, or expenses arising from the Client’s breach of this Agreement, including any failure to disclose relevant information.

6. Warranties

6.1 The Company’s services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).
6.2 The Client is entitled to a remedy (repair, replacement, or refund) for any major failure in the services, as defined under the ACL.
6.3 For minor failures, the Company may choose to repair, replace, or refund the affected service at its discretion.
6.4 This warranty does not cover:

  • Pre-existing damage, defects, or conditions not disclosed to the Company prior to the service.

  • Damages caused by misuse, neglect, accidents, or any environmental factors beyond the control of the Company.

  • Any failures or issues arising from improper maintenance after the completion of the Services.

7. Cancellations and Rescheduling

7.1 Cancellations must be made in writing at least 7 days prior to the scheduled service date.
7.2 If the Client cancels the service less than 7 days prior to the service date, a cancellation fee of [percentage]% of the quoted service fee may apply.
7.3 Rescheduling is subject to availability and must be requested at least 5 days before the scheduled date.
7.4 The Company reserves the right to cancel or reschedule the service due to unforeseen circumstances, including but not limited to adverse weather, availability of materials, or other events beyond our control.

8. Force Majeure

8.1 The Company will not be liable for any failure to perform its obligations under this Agreement due to causes beyond its reasonable control, including but not limited to natural disasters, acts of government, strikes, or transportation delays.
8.2 If a force majeure event occurs, the Company will notify the Client as soon as reasonably possible and will make efforts to resume the services as soon as the cause is resolved.

9. Privacy

9.1 The Company respects your privacy and will only use your personal information to provide the Services and communicate with you.
9.2 The Company will not share your personal information with third parties unless required by law or to fulfill contractual obligations.
9.3 Please refer to our Privacy Policy for more detailed information on how we collect, use, and protect your personal data.

10. Governing Law

10.1 This Agreement shall be governed by and construed in accordance with the laws of Western Australia.
10.2 Any disputes arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of Western Australia.

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